Most orders are processed and shipped within 1–3 business days. Standard delivery typically takes 3–7 business days, depending on your location. However, in some cases, delivery may take up to 14–27 days. If your order is taking a bit longer, don’t worry — it’s likely still on its way!
FAQs - Frequently Asked Quesrions
Find Answers To All Your Questions
FAQs
Q: How long will my order take to arrive?
Q: What’s your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging.
Q: What size dog do your carriers fit?
Our carriers are designed for small to medium dogs (up to 20 lbs / 9 kg). Be sure to check the sizing guide on each product page for detailed measurements and fit tips.
Q: Are your products suitable for cats too?
Yes! Many of our items — like the grooming tools, poop bags, and carriers — work perfectly for both cats and small dogs.
Q: Can I track my order?
Yes — once your order is shipped, you’ll receive a tracking number via email.
Q: Do you offer international shipping?
Yes! Shipping options and rates are shown at checkout.
FAQs
Q: How long will my order take to arrive?
Most orders are processed and shipped within 1–3 business days. Standard delivery typically takes 3–7 business days, depending on your location. However, in some cases, delivery may take up to 14–27 days. If your order is taking a bit longer, don’t worry — it’s likely still on its way!
Q: What’s your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging.
Q: What size dog do your carriers fit?
Our carriers are designed for small to medium dogs (up to 20 lbs / 9 kg). Be sure to check the sizing guide on each product page for detailed measurements and fit tips.
Q: Are your products suitable for cats too?
Yes! Many of our items — like the grooming tools, poop bags, and carriers — work perfectly for both cats and small dogs.
Q: Can I track my order?
Yes — once your order is shipped, you’ll receive a tracking number via email.
Q: Do you offer international shipping?
Yes! Shipping options and rates are shown at checkout.